How We Work- “A Team Approach”
When Stalls Medical is contacted regarding adaptive equipment recommendations, the process usually involves the following:
- Information is gathered regarding the individual, the disability, home or current facility, insurance or funding source, length of time equipment is needed and any other information that would aid in providing the right equipment.
- An appointment is scheduled to evaluate the end user with a physical or occupational therapist in a seating clinic. The seating clinic is a crucial step to determine what is appropriate based on a number of different factors in a clinical setting. We have lots of responsibilities but one is to make sure those with disabilities see all their options when it comes to mobility and help them make an educated decision. Once the initial evaluation is conducted a follow up evaluation is scheduled to bring demo equipment out to the home for further tests and trials. A full home evaluation is conducted by the ATP and those measurements are included in the packet of justification sent to the pay source. Once the end user and ATP have found a good solution and setup, those specifications and full report are sent to the participating therapist for a letter of medical necessity. This letter in conjunction with additional paperwork from Stalls is then sent to a physician for signatures. Once we receive the packet back we then send everything off for prior authorization.
- Once approval is obtained, a review of any financial responsibility takes place so the customer understands every aspect of any obligation they may have.
- Custom equipment is then ordered. The ATP handles all ordering to ensure everything is correct and included based on the seating evaluation.
- When the equipment arrives, it is assembled and the customer and/or therapist are contacted for delivery and set-up by the ATP. After delivery and setup usually we schedule follow up appointments for further adjustments and relay the final setup details to the participating therapist.